Return Policy

At Cadet Mower Shop, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please review our return policy below.

Return Eligibility

You may request a return within 14 days of receiving your order.

To qualify for a return, the product must:

Be unused and in its original condition.
Include all original packaging, manuals, accessories, and documentation.
Be accompanied by proof of purchase or your order confirmation.

Non-Returnable Items

The following items are not eligible for return:

Products that have been used, assembled, or modified.
Custom or special-order items.
Clearance, closeout, or final sale products.
Items returned without original packaging or missing parts.

How to Start a Return

To begin a return request, please contact our customer support team with:

Your Order Number
Your Full Name
The Reason for the Return
Photos (if the item is damaged or defective)

Email: support@cubcadetmower.shop

Once your request has been reviewed, we will provide return instructions and the appropriate return shipping address.

Refunds

After your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, refunds will be issued to your original payment method within 5–7 business days. Processing times may vary depending on your financial institution.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery. We will work quickly to resolve the issue at no additional cost to you.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error, such as receiving an incorrect or defective product.

Exchanges

If you would like to exchange your product for another model or replacement item, please contact our support team. We will guide you through the exchange process based on product availability.

Need Assistance?

If you have any questions about our Return Policy, please contact us:

Email: support@cubcadetmower.shop
Phone: +1 (864) 473-5446